Is shipping free?
Yes, we provide free shipping from our fulfillment center in Australia.
How long does it take to prepare an order?
All orders are prepared within 1-2 business days (Monday to Friday).
Once an order ships, you’ll receive a shipping notification email including tracking number(s) for your order.
Do I have to pay import fees?
You pay No import fees
How long does it take for an order to be delivered?
Standard Australia Post shipping within Australia
Allow 1-8 working days from the date we ship your order (depending on where you live in Australia).
For International Orders, Once the order is processed, depending on your country, delivery time frame will be approximately:
North America: 2 to 5 business days
Europe: 2 to 5 business days
Asia: 1 to 5 business days
Oceania: 4 to 8 business days
Middle East: 4-6 days
South America: 10-30 days
Delivery times can sometimes increase due to unexpected delays caused by holidays, bad weather, or other factors.
Do you ship internationally?
Yes we ship internationally through our fulfillment center in Australia.
What happens to unclaimed packages?
We are not responsible for any packages returned to us as unclaimed, refused, undeliverable, or because of incorrect or insufficient address. Unclaimed packages are subjected to a 25% restocking fee to cover fulfillment and shipping costs in both directions.
We know you’ll love our Ultra KETO BHB Formula and Greens Superfood, but if for some reason you want to return them, we’ll fully refund you no matter what as long as you return unopened or opened bottles to our warehouse in Sydney.
What are our return conditions?
Returns are free for buyers based in Australia and New Zealand. For the other countries, unfortunately, the buyer will have to support the cost of returning the bottles.
You have HUGE 90 days to return unopened bottles.
Please use the original E-Commerce box to return the bottle(s).
You will be fully refunded once the returned product has arrived and has been validated by our team.
How do I initiate a return?
Please email us at email@example.com with your order number and the reason for your return.
We will provide you with a shipping label you can print out yourself and stick on the E-commerce box.
After our warehouse accepts your return, we will process the refund for your order. Please allow 2 to 10 working days for the transaction to appear on your account depending on the payment option you used. Alternatively, we can issue you a store credit to place another order
Still not clear? We are here to help! Reach out to our customer support team at firstname.lastname@example.org